When something goes wrong with an order, the last thing you want is to dig around the internet for a phone number that may or may not work. You just want to talk to a real person and sort it out. That’s usually when people start searching for the Argos customer service number.
Maybe your click-and-collect order isn’t ready. Maybe a delivery hasn’t shown up. Or maybe you’ve got a faulty toaster sitting on the kitchen counter and you’re wondering what your next move is. Whatever the reason, getting through to customer service shouldn’t feel like solving a puzzle.
Let’s break it down in a way that actually helps.
The Main Argos Customer Service Number
The primary Argos customer service number in the UK is 0345 640 2020.
That’s the number most people need. It connects you to the main customer support team, and they can help with orders, deliveries, returns, refunds, product questions, and account issues.
Calls to 0345 numbers are charged at local rates. If you have inclusive minutes in your mobile or landline plan, it’s usually covered. Still, it’s worth double-checking your provider if you’re unsure.
Now, before you call, take a breath. There are a few things that can make your life much easier.
What to Have Ready Before You Call
Customer service goes a lot smoother when you’re prepared.
Have your order number handy. It’s usually in your confirmation email or in your Argos account under order history. If you’re calling about a delivery, know your postcode. If it’s a faulty product, keep the item nearby in case they ask for serial numbers or model details.
It sounds obvious, but you’d be surprised how often people call, then spend ten minutes scrolling through emails while the advisor waits. I’ve done it myself. Not my finest moment.
A little preparation saves time and keeps the call focused.
When Is the Best Time to Call Argos?
Here’s the thing. Timing matters.
Customer service lines tend to be busiest during:
- Lunchtime
- Early evenings after work
- Mondays (especially after a busy weekend)
If you can, try calling earlier in the morning. Midweek mornings are often quieter. You’ll likely spend less time on hold and get straight to someone who isn’t juggling three angry callers in their head.
And yes, there might be hold music. That’s just part of the deal. But shorter waits can make the whole experience feel less frustrating.
Common Reasons People Call the Argos Customer Service Number
Most calls fall into a few familiar categories.
Missing or Delayed Deliveries
You ordered something for next-day delivery. It didn’t arrive. Now you’re staring at the tracking page like it might magically update.
In these cases, the Argos customer service team can check delivery status, contact the courier, or arrange a redelivery. Sometimes it’s a simple delay. Other times, it’s a system error.
Either way, speaking to someone usually clears things up faster than refreshing the app every five minutes.
Click and Collect Issues
Click and collect is convenient. Until it’s not.
Maybe you got the confirmation email but the store says they don’t have your item ready. Or the collection window has passed and you’re not sure what happens next.
Calling the Argos customer service number can help clarify whether your item is still reserved or if a refund is already being processed.
Returns and Refunds
Returns are one of the biggest reasons people reach out.
Maybe you changed your mind. Maybe the product doesn’t work as expected. Or maybe it arrived damaged.
Argos has a clear returns policy, but sometimes you need clarification. For example, can you return a product without the original packaging? What if you paid partly with a gift card?
Instead of guessing, a quick call can confirm exactly what to do and save you a wasted trip to the store.
Faulty Products
Let’s say you bought a kettle. It works fine for three weeks. Then suddenly it won’t switch on.
Now you’re wondering if it’s covered under warranty, if you need a receipt, or if you should contact the manufacturer instead.
The Argos customer service team can guide you through your options. In many cases, they’ll advise whether to return it to store or arrange something directly with the supplier.
Alternatives to Calling
Calling isn’t always the only option. Sometimes it’s not even the fastest.
Argos offers live chat through its website, and in many cases, that’s quicker than waiting on hold. If your issue is straightforward, like tracking a parcel or confirming a refund, live chat can do the job.
There’s also the online help section, which covers common questions about orders, payments, returns, and product care.
But here’s my honest take. If your issue is complex or you’re already frustrated, talking to a real person often feels better. You can explain the situation properly. They can respond in real time. No back-and-forth messages. No misinterpretation.
Sometimes human conversation just works best.
How to Get Through the Automated System Faster
Let’s be honest. Automated menus can test your patience.
You call the Argos customer service number and hear a list of options. Press 1 for this. Press 2 for that. You just want to speak to someone.
Listen carefully to the options before pressing random buttons. Choosing the most accurate option usually gets you to the right department faster. If you select something unrelated, you might be transferred and end up waiting all over again.
If you’re asked to enter your order number, do it. It helps route your call correctly and speeds up the process once you reach an advisor.
It’s tempting to mash zero repeatedly. Sometimes that works. Sometimes it doesn’t. A bit of patience at the start can save more time later.
What to Expect During the Call
Argos customer service advisors are trained to verify your identity before discussing order details. That might mean confirming your name, postcode, or payment details.
Don’t take it personally. It’s standard security practice.
Be clear and direct about the issue. Instead of saying, “There’s a problem with my order,” try something like, “My order was due yesterday, tracking hasn’t updated, and I haven’t received it.”
Specific details help them help you.
If a solution doesn’t seem right, it’s okay to ask questions. You can say, “Can you explain how that works?” or “Is there another option?” Being polite but firm usually gets better results than going in angry.
What If You Can’t Get Through?
It happens. Lines get busy.
If you’ve tried the Argos customer service number and can’t get through, consider:
- Trying at a different time of day
- Using live chat instead
- Visiting your local store for in-person help
Stores can often handle returns, exchanges, and certain order issues directly. For something simple, walking in might be faster than waiting on hold.
That said, more complex delivery problems usually need the central team, so the phone or online support remains your best bet.
A Quick Word on Sainsbury’s and Argos
Since Argos is owned by Sainsbury’s, some people get confused about which number to call.
Stick with the Argos customer service number for Argos-related orders. Sainsbury’s has its own support lines for grocery deliveries and Nectar card issues.
If you call the wrong one, they’ll usually redirect you. But starting with the right number saves time.
Handling Complaints Properly
Not every call is a happy one. Sometimes you’re calling because something genuinely went wrong.
If you need to make a complaint, explain the situation clearly and calmly. Mention dates, order numbers, and what outcome you’re hoping for. A refund? A replacement? Compensation for a missed delivery?
Clarity makes a difference.
And if the issue isn’t resolved on the first call, you can ask about the formal complaints process. Most companies, including Argos, have escalation procedures in place.
Final Thoughts
The Argos customer service number is there for a reason. When something goes wrong, or you just need reassurance about an order, it connects you to someone who can actually fix the issue.
Keep the number handy: 0345 640 2020.
Call at quieter times if you can. Have your details ready. Be clear about what you need.
Most problems get sorted faster than you expect once you’re speaking to the right person. And honestly, that small moment of relief when someone says, “Yes, I can see the issue and here’s what we’ll do,” makes the whole thing feel manageable again.
